FairPrice Tai Seng

UPDATED: + 1star as after another email exchange, Fairprice has decided to allow an exchange of item of similar value at the same store. +1 more star as I have since completed the exchange without much issues. Purchased a bag of cheese from this outlet for baked rice two days later, only to realise there’s a HUGE chunk of mould inside. How? It was a newly opened bag of cheese far from the best before date. Emailed a feedback to Fairprice with as much details as I could and they asked questions that have already been answered in my email to them. I can’t tell if they bothered to read my feedback in the first place? There was also no mention of any plans to refund the item, not that I need it, but it did nothing to lessen my negative experience of having a dinner plan ruined. (If anyone makes baked rice, you would know that the last part of that is to sprinkle cheese for baking. Imagine the agony of sprinkling mouldy cheese on top everything else that were already prepared and arranged in place.) This is the first time I have given negative review. The level of customer service is just disappointing.

The q was very long already on a peak hour but the counter is choosing which customer to serve. I am heavily pregnant and this Cheryl Tan chose other customers to serve and asked me join the long q instead. I joined the long q but they ended up letting other customer to cut q instead. This Cheryl Tan has been giving very bad customer service for a long time. I’m a frequent shopper here but this Cheryl Tan is making me uneasy and uncomfortable shopping here.

ZERO STARS Unable to buy groceries because not allowed to use mom's PG card as she's stuck at home unwell! No more shopping at this inhumane outlet. And we will be taking our $500 a month grocery budget to other supermarket chains where empathy kindness sympathy still mean something. Fairprice go to hell! Instead of helping us in the care of our seniors, this ridiculous supermarket goes out of its way to make life difficult for elderly customers?! To the heartless female Indian cashier who doesn't listen and thinks she's so smart - you will grow old one day. Maybe then you might grow a heart and understand how nasty you were today and how much inconvenience and extra stress you caused.

The Indian lady cashier manning the self-help kiosks is very rude in her mannerisms. Lacks interpersonal skills for this job in customer service. NTUC should send her for training before she offends more customers in this particular branch.

No cashier staffmanning counters, self checkout kiosks not adequate

Was there at 6 pm 24 Dec. Normally my go to groceries shopping s at SS. Nearer my place, staff s more helpful n generally prices are lower. But because I ve Fairprice vouchers I d to shop there. I brought my own plastic bags n a trolley bag. At check out I struggled trying to load my bag of stuff into my trolley. If I were at SS, I know the staff would help me load them before attending to the next customer. Note I m in my 60s n one can tell I ve mobility problem Anyway a cartons of eggs dropped onto the floor as a result. No one helped me. A staff passed by n just told me to take care. I wished she d get me a plastic bag to contain the carton of half broken eggs so I didn't have to put it into my bag, thus dirtying my bag. I know SS staff would have done that. Maybe some would say I feel entitled. I m just giving feedback to let Fairprice management know how much better their competitors s doing so hopefully they could improve.

Poorly replenished of stocks especially fruits and vegetables at 8am. Basic carbo like potatoes are not there. Capsicum and other veg left less than 5 to choose from. Even baby formula milk also limited. Please ensure that there are sufficient stocks for early shoppers.

Really poor service.i need make payment the young ladies staff ask me go get myself bar code.. finally I decided not purchase.on 28/11/2024..8pm

Midium size supermarket where goods not too comprehensive. 1st NTUC to be charging $0.20bfor using plastic bag. Silly thing is the charge is unlimited number of plastic bags. Parking at 18 Tai Seng is $1 per 30 mins, till 6pm. After that is $2 per entry. Next building, 26 Tai Seng parking is $0.75 per 30 mins, but some walking needed. Something to think about.

Very upsetting experience. Never expects NTUC Fairprice, a cooperative for the labor union/people engage in scamming its customers which includes it's members. Saw promotion signage for Tong Garden's fruits n nuts crisp promotion - buy 2 get 1 free for same item. No other T & C accompanying. Took 3 packs for payment..cashier removed 1 pack and another staff took another pack of same product from somewhere and gave me instead. Isn't this peculiar. As I suspected, the pack given to me left 1 month before expire. How would they k how I will consume it in a mth?! I told them this is not right. It is mis-representation or in layman term 'cheating!. Told them either I get the pack I chosen or reverse the transaction. The cashier hurriedly reversed it. I am upset not just because I felt cheated. It is very upsetting and unexpected that such large people's cooperative such as ntuc fairprice on it's own or worst collaborates with its vendor to cheat the public, including its members by misrepresentation to boost sales by getting rid of products meant for scrap.