Reviews for Bejeweled TressesSG Face.Nails.Lash.Hair
florence t
1
I prepaid for products and facial treatments here, but ever since the new management took over, the experience has been **nothing short of terrible*.
There were *booking errors* — I even made a wasted trip down for my scheduled facial, only to be told they had *mistaken it for a different appointment*. No apology was offered at all.
Later, I was informed they no longer offered weekend facial sessions — something that was never communicated upfront. I was told to either **take leave from work* to come on weekdays or use my credits for *unrelated services* like nails, lashes, or hair — none of which I had signed up for.
After being dragged along for so long, I finally agreed to redeem my remaining balance for skincare products — even though they were from a *completely different brand* than what I originally paid for. I simply wanted to close the case and move on.
But again, no one replied for over a week. When they finally responded, they backtracked, saying facial credits could no longer be converted to products because weekend facial services had “resumed” — and now they would only allow me to redeem *product credits*, not the full balance.
They then insisted on assigning a branch manager to follow up — someone who clearly had no authority to approve refunds or product conversions. What’s the point of that?
At this stage, I no longer feel comfortable receiving any treatment from them. I’ve been ignored, pushed around, and offered alternatives that were never part of the original deal. It honestly feels like they only respond to new appointment bookings while ignoring real customer issues.
The attitude of the new management is dismissive and unpleasant, and the entire experience has been extremely disappointing and unprofessional. I’ve decided to leave the unused facial balance behind and redeem whatever products I can — and to share my experience publicly on social media to warn others.
*Please stay away. Don’t waste your time and money.*
Wan Pin Lee
5
I have been getting my lashes done by Michelle for years and followed her here from her previous workplace. She takes time to understand her clients’ needs and always provides thoughtful, tailored recommendations. Highly recommend her for her exceptional skills, attentiveness, and consistent quality!
Shuhui Tay
5
Excellent service experience with Janey! I'm not great at choosing colors, but she picked the perfect shades for me. The service was meticulous, relaxing, and the results were beautiful and long-lasting. Janey is a very friendly and sweet young lady who is easy to talk to, making the whole session even more enjoyable! A clean and comfortable environment too. Highly recommend!
Celeste Chong
5
I'm absolutely thrilled with my new eyelashes! My lash artist Michelle did an amazing job. The application was quick, painless, and exactly what I wanted. The attention to detail and care taken to ensure my comfort and satisfaction were top-notch.
Highly recommend Michelle for all your eyelash needs! 5 stars isn't enough, I'd give 10 stars if I could!
Angela Li
5
Would honestly recommend this place. Called for an impromptu booking on a random public holiday and got the best nail service ever! Janey is not only willing to go an extra mile to make sure I like the design through multiple suggestions, she is also meticulous and gentle while painting my nails. Can’t wait for my next self-care session here :)
Tan Chi
5
I have been doing eyelash extensions with Michelle for many years. My eyelashes are always very natural looking and beautifully done. The professionalism she brings makes the whole experiences comfortable and enjoyable. Highly recommend Michelle if you are looking for top quality eyelash services.
Rania Ghanem
5
I had an amazing experience with my pedicure! Janey was very professional and attentive, making sure I was comfortable throughout the entire process. I highly recommend her services, and I'll definitely be returning for my next treatment :)
Gloria Lee
5
Booked the Milbon Relaxation and Hair Regeneration Therapy session and it was a wonderful experience. Thank you BK for the excellent scalp therapy and service with no hard selling and a great attitude although it was quite late in the day!
니톨Nicolee
5
I followed michelle from her previous place and iv been with her about 1 year ish to 2 yrs soon ? And she never fails to give me perfect lashes and advices , she is very meticulous and patient to understand you on what you want and what lashes suits your eye shape and lifestyle , really love my lashes every session ! Recommend to go to Michelle !!!
Alona Pichay
5
Loved my lash lift! The whole process was super comfy and the results were amazing — my lashes look naturally curled and lifted. Definitely coming back! Lashes done by Michelle :)