choco poodle
Waited close to an hour for my drink, a basic milk tea with pearls. There were only 5 orders ahead of mine and 4 service staff on duty, working very slowly. To think the guy taking my order actually said that the wait time would be around 10-15 mins. Couldn't be further from the truth...I had to leave and come back to collect my order after having waited for quite some time, and when I returned after 40 mins I was told that they were out of brown sugar pearls (which was what I ordered), and was asked if I wanted to wait or switch to brown sugar gems. I waited and only got my drink another 5-10 mins later. Not just inefficient and inconsiderate of customers' time, but also give inaccurate info to customers.